This e-commerce site is managed by DOL S.r.l., a company engaged in the distribution of food products, both packaged by suppliers and in their own warehouse. The company's information is as follows:
DOL S.r.l., Via Domenico Panaroli, 27 - 00171 Rome - VAT/Tax Code 13482711002
Sales Conditions
The products sold on https://shop.dioriginelaziale.it are sold by DOL S.r.l. and governed by the General Sales Conditions as follows:
1.1 The offer and sale of Products on the Site constitute a distance contract governed by articles 50 and following of Legislative Decree September 6, 2005, no. 206 ("Consumer Code") and Legislative Decree April 9, 2003, no. 70, containing the regulations on e-commerce.
1.2 The purchase of Products on the Site is only allowed to those who are 18 years old or older.
1.3 The Customer is required to carefully read these General Sales Conditions (hereinafter "GTC").
1.4 The applicable GTC are those in force at the time of transmission of the purchase order. They may be modified at any time. Any modifications will be effective from the moment of their publication on the Site. Customers are therefore invited to regularly access the Site to check for any changes and/or updates to the General Sales Conditions.
The purchase of Products on the Site can only be made by registering on the website https://shop.dioriginelaziale.it
2.1 In order to enjoy the Services and allow the Company to have sufficient purchase profile to provide said services, the Customer is required to register by providing personal information, indicating a valid personal email address, their home address, their full name, and creating their own personal account, following the registration procedure provided from time to time at the time of registration.
2.2 Access to the Site and the App is allowed only by using the username and password chosen during the Registration. The Registered User may access their Profile at any time to update or modify the entered data, including information regarding their preferences. The Registered User is responsible for the accuracy and updating of such information.
3.1 DOL S.r.l. informs the Customer that:
Once the order form has been registered, DOL S.r.l. will send the Customer a confirmation of the order to the email address provided, containing information regarding the essential characteristics of the purchased products, the indication of the price, the payment method used, any delivery costs, and any additional costs.
The order sent will be binding for DOL S.r.l. only if the entire ordering procedure has been completed correctly and in accordance with the requirements.
The payment of orders through the indicated payment system will be immediate.
3.2 To place an order, you must be of legal age, and for the purpose of delivering the goods, a telephone number must be provided to ensure accessibility.
The order form will be stored in the database of DOL S.r.l. for the time necessary for its execution and, in any case, within the terms of the law.
3.3 When the Customer registers on the website, they authorize DOL S.r.l. to enter and store personal data in their Database. The Company will not transfer the data to third parties for commercial purposes. The privacy policy is referred to in the appropriate section (Privacy).
Registration allows customers to perform the following activities:
Consult their order history
Manage their delivery addresses by speeding up the insertion of new orders
Quickly access after-sales service
View the Products and/or recipes available for purchase through the Website;
Select the Products that the User wishes to order and purchase;
Use the Product transport service to the delivery address indicated by the User;
Pay the amount due to the Company for the purchase of Products offered through the Website.
4.1 In the order confirmation email, in addition to the content mentioned in the previous article "3.1," the Customer will also find the indication of the 'Customer Order Number,' which must then be used in any subsequent communication with DOL S.r.l., as well as a summary of all the Customer's data entered in the order. The Customer undertakes to verify the correctness of the data and to promptly communicate any corrections.
4.2 The Customer who has made a purchase with registration can access their order and check its status by accessing their personal profile.
Payment for Products purchased on the Site can be made using the payment methods described in the following paragraphs.
5.1 PayPal
The payment for the Products purchased on the Website can be made through PayPal, according to the terms and conditions agreed upon between the Customer and PayPal. In the case of payment through PayPal, the amount for the purchase will be charged by PayPal at the time of order completion.
In all cases of contract resolution and subsequent cancellation of the order, the amount related to the purchase will be promptly credited back to the Customer's PayPal account. The reimbursement method to the payment instrument linked to the PayPal account depends solely on PayPal.
In order to verify the identity and ownership of the Customer making the payment, DOL S.r.l. reserves the right to request additional information from the Customer (such as a valid copy of the front/back of the identification card) via email or fax.
For every purchase made on the Website, DOL S.r.l. issues a receipt and sends it to the order purchaser via email, in accordance with Article 14 of Legislative Decree no. 445/2000 and Law Decree no. 52/2004.
5.2 Stripe
The payment for the Products purchased on the Website can be made through Stripe, according to the terms and conditions agreed upon between the Customer and Stripe. In the case of payment through Stripe, the amount for the purchase will be charged by Stripe at the time of order completion.
In all cases of contract resolution and subsequent cancellation of the order, the amount related to the purchase will be promptly credited back to the Customer's Stripe account. The reimbursement method to the payment instrument linked to the Stripe account depends solely on Stripe.
Shipping Methods, Fees, and Delivery Terms
6.1. The delivery of Products is only available within the Italian territory, to the destination address indicated by the Customer in the order form, through the courier provided by DOL S.r.l. Some products are only available in the Rome area and are clearly indicated on the website. An error message will notify the customer if they attempt to purchase an unavailable product for the specified shipping address.
6.2. Delivery fees are clearly indicated in the shopping cart before proceeding to checkout.
6.3. The delivery of the ordered items is considered completed at the street level. Due to organizational and service efficiency reasons, as well as the nature of the products, they cannot be inspected or checked at the time of delivery. In case of any anomalies noticed, the User can contact the Company using the contact information provided on the website, specifying the anomaly and providing supporting photographic material within 48 hours of receiving the Product.
Failure to promptly report any issues will prevent the Customer from receiving a refund or taking action against the carrier or DOL S.r.l.
6.4. The Customer acknowledges that the retrieval of the Product is their precise obligation arising from the purchase contract. In case of non-delivery due to the recipient's absence at the address specified in the order form, the product will be returned to the DOL store. In the event of failure to retrieve the Product, the contract will be considered terminated, and the purchase order subsequently canceled according to Article 1456 of the Italian Civil Code.
Upon contract resolution, DOL S.r.l. will proceed to refund the total amount eventually paid by the Customer, minus the unsuccessful delivery costs, the costs of returning the Product to DOL S.r.l., and any other expenses incurred as a result of the delivery caused by the recipient's absence, also considering the perishability of the products.
The resolution of the contract and the refund amount will be communicated to the Customer via email.
6.5. Delivery will take place within 4 business days from the completion of the order, except for products delivered on a specific day of the week clearly indicated on the respective description. Any delays beyond this timeframe will be promptly communicated to the customer via email or SMS.
The Company will not be responsible for any delays occurring during transportation and cannot be held liable for any loss, damage, incorrect or failed delivery caused by events and/or force majeure.
The Company undertakes to fulfill the order in good faith and to diligently comply, or ensure compliance, with all the obligations set forth herein.
All prices published on the Website are in Euros and include VAT.
8.1 Each product is accompanied by photographs illustrating its main features.
8.2 The illustrative photographs of the Products are for representation purposes only and solely serve to present the Products. Consequently, the Company disclaims any liability and does not provide any warranty regarding the correspondence of the graphic appearance of the Products published on the Website and the appearance of the delivered Products.
8.3 The quantity of goods delivered per recipe per person will be determined by the Company according to generally shared parameters and in line with the chosen recipe's preparation.
9.1. Each Product's information sheet will contain a specific section with information about its availability.
9.2. In case of unavailability of the ordered Product, the Customer will be promptly notified by email. If the Customer has already made the payment for the Product and chooses to terminate the contract instead of opting for a replacement, DOL S.r.l. will promptly reimburse the total amount paid for the Product.
RESOLUTION AND CESSATION OF SERVICES
In the event of the User's breach of their obligations under the contract, such as payment terms and methods, providing a delivery phone number, picking up the goods at the specified locations and times, etc., DOL S.r.l. reserves the right to notify the User of the prohibition of access and use of the Website and Services, or a part thereof, at any time and with immediate effect.
Access to the Website may also be temporarily interrupted in case of technical problems or for maintenance purposes. Whenever possible, such interruptions will be communicated on the Website.
The Company may make improvements and/or changes to the Website and Services at any time if necessary for technical reasons or to comply with applicable regulations.
The Company also reserves the right to cease, wholly or in part, the provision of Services at any time and with reasonable notice to allow Occasional Users and Registered Users to complete their submitted orders. In such cases, the Company will promptly notify Registered Users, Occasional Users, and Active Users via email and provide a general notice on the Website.
APPLICABLE LAW AND JURISDICTION
11.1 Any dispute relating to the application, execution, interpretation, and violation of purchase contracts made through the website http://shop.dioriginelaziale.it is subject to Italian law. These general conditions are subject, for all that is not expressly provided therein and as compatible, to the provisions of the Italian Civil Code and Legislative Decree no. 205/06 ("Consumer Code"). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
11.2 For any dispute between the parties regarding these General Terms and Conditions, the use of the website, and the provision of services and products, the competent jurisdiction shall be exclusively the Court of Rome within the limits permitted by the Consumer Code (Legislative Decree no. 206/2005).
The Conditions and Terms stated herein, together with Your Order Confirmation, constitute the Contract for the supply of Products and services. No other conditions or terms shall apply. The Contract may only be modified by prior written agreement or email. The language available to customers for the conclusion of the contract is Italian.
These General Sales Conditions are applicable only within the Italian territory.
Pursuant to and for the effects of Articles 1341-1342 of the Civil Code, the parties declare to have read, understood, and expressly approved Articles 2 (registration and purchase), 3 (contract information), 4 (purchase orders and acceptance and order confirmation), 5 (payment methods), 6 (shipping methods), 7 (prices), 8 (product information), 9 (product availability), 10 (responsibility, suspension, and withdrawal), 11 (resolution and cessation of services), and 11 (applicable law and disputes).
By giving their definitive authorization to register, therefore, the User fully and explicitly approves, without any reservation, the aforementioned clauses individually identified in the previous paragraph.